Payment & Shipping Policy
This policy applies to every order placed with Kolonel Card (operated by BOOSTIFY SDN BHD (202401017735 / 1563585-V)) at shop.boostify.com.my, and forms part of our Terms & Conditions.
1. Prices and shipping fees
Product prices are in Malaysian Ringgit (RM) and do not include shipping. The shipping fee is shown at checkout and paid together with your order:
- Peninsular Malaysia: RM10 per order
- Sabah, Sarawak and Labuan: RM18 per order
- Free courier shipping for orders of RM500 and above
- Self-collection in Johor Bahru: free
2. Payment
Payment is made online through our payment gateway (FPX online banking, credit/debit card or e-wallet). Your order is confirmed only after the payment is successful. Orders left unpaid for more than 24 hours are cancelled automatically. We never ask for card or banking details outside the payment gateway.
3. Stock availability
We keep stock counts updated, but a discrepancy can occasionally happen (for example, two customers paying for the last unit at the same time). If an item you paid for is not available, we will contact you and you may choose to wait for restock or receive a refund for that item. Items that are available will still be fulfilled.
4. Pre-order items
- Pre-order items are upcoming releases and are not ready to ship. The expected release date is shown on the product page and may change.
- Pre-orders are paid in full at checkout.
- Pre-orders cannot be cancelled once payment is confirmed, as stock is committed with our supplier on your behalf.
- Release dates and quantities are decided by the publisher (e.g. The Pokémon Company, Bandai) and may be delayed, reduced or cancelled for reasons outside our control. If we cannot fulfil your pre-order for these reasons, you will receive a full refund for the affected items.
- If an order contains both pre-order and in-stock items, the whole order ships when the pre-order item arrives. You may ask us to ship the in-stock items first; the extra shipping cost for a separate parcel is borne by you.
5. Processing and delivery time
- In-stock orders are processed within 3 business days after payment. We do not ship on weekends or public holidays.
- Estimated courier transit time: Peninsular Malaysia 3–7 business days; Sabah, Sarawak and Labuan 7–14 business days. These are estimates only and may be longer during peak periods.
- A tracking number is sent to you by WhatsApp or email once your parcel is dispatched.
- We currently ship within Malaysia only.
6. Delivery address
Please make sure your address is complete and correct. You may change the address once before your order is dispatched; any extra cost is borne by you. Couriers may not deliver to P.O. boxes. We are not responsible for loss or delay caused by an incorrect address, and re-delivery costs are borne by you.
7. Self-collection
Self-collection is by appointment at 10-02, Jalan Kempas Utama 2/2, Taman Kempas Utama, 81300 Johor Bahru, Johor, Malaysia, Monday to Friday, 9am–6pm. Please bring your order number. Orders not collected within 30 days of notification may incur a storage or handling fee.
8. Damaged or lost parcels
- If the parcel is visibly damaged on arrival, reject it at the doorstep where possible and contact us immediately.
- Please record a continuous unboxing video when opening your parcel. It is required for any claim on damaged or missing items.
- For parcels damaged or lost in transit, we will help you file a claim with the courier. Compensation is subject to the courier's assessment and coverage limits. Keep all packaging until the claim is settled.
- For high-value orders, you may request additional shipping insurance before dispatch, at your cost.
9. Contact
WhatsApp +60 13-431 5114 or email admin@boostify.com.my. Please include your order number.